Medical Records

  • Home
  • Medical Records

Health information management

Secure access to your clinical documentation—in accordance with privacy law

Medical records contain your diagnosis, treatment, test results, and correspondence. Release of information follows verification, authorisation, and retention policies designed to protect confidentiality and accuracy.

Confidential handling Verified requests Retention compliant

  • Copies of records

    Request summaries, imaging reports, operative notes, or full chart extracts for continuity of care or personal retention.

  • Third-party release

    Lawyers, insurers, or employers require signed consent specifying scope and purpose before records are disclosed.

  • Corrections

    Factual inaccuracies may be amended through a formal review; clinical opinions remain part of the legal record.

Request workflow

How your request is processed

  • Submit request

    Provide identity details, dates of service, document types needed, and delivery preference (secure email or printed copy).

  • Verify identity

    Health information staff validate the requestor’s authority to receive protected health information.

  • Compile & review

    Records are retrieved, legally filtered where necessary, and quality-checked before release.

  • Delivery

    Approved documents are transmitted through secure channels or prepared for collection with receipt confirmation.

Contact records office

Submit requests electronically

Email info@stmathewhospitalcare.com with subject line Medical Records Request and include your full legal name, date of birth, and specific documents or date ranges required. For complex requests, our team may schedule a brief callback via your preferred secure channel.

Allow adequate processing time for large charts or legacy archives. Urgent clinical transfers are prioritised when documented by a treating physician.

Secure enquiry form

Privacy reminders

Authorised representatives

Legal guardians and authorised agents must provide documentation of authority. Requests from deceased patient estates follow jurisdictional probate requirements.

Retention & legal holds

Records are retained according to statutory schedules. Some information may be temporarily unavailable during litigation or audit preservation.

St. Mathew Hospital