Insurance & Billing

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Financial transparency

Billing, insurance, and estimates aligned with clarity and compliance

Our revenue-cycle teams support self-pay patients, employer-sponsored programmes, and insurer-approved claims. Where clinically appropriate, you receive cost visibility before major procedures—supporting informed consent and predictable financial planning.

Pre-authorisation support Corporate & insurer liaison Itemised statements
Clinical coding alignment
Corporate billing desks
Privacy-compliant handling
Fair billing review

Insurance & pre-authorisation

We assist with insurer notifications, procedure codes, and documentation packages required for approval of elective admissions and high-cost interventions.

Self-pay & estimates

Financial counselling explains package components, professional fees, and hospital charges. Written estimates support consent discussions where elective care is planned.

Discharge & claims

Inpatient summaries, operative notes, and itemised bills are prepared for claims submission. Receipts and payment allocations are tracked for audit reference.

What we help with

End-to-end billing support

  • Pre-admission

    Deposit guidance, benefit verification letters, and coordination with employer HR or insurer portals prior to admission.

  • During your stay

    Interim billing clarifications, supplemental insurance queries, and coordination when treatment plans extend beyond original authorisation.

  • At discharge

    Final account summaries, payment reconciliation, and insurer-facing documentation packages for reimbursement workflows.

  • After discharge

    Clarification of charges, duplicate-payment review, and support for appeals documentation when clinically justified.

Policies

Transparency you can rely on

Charges reflect facility resources, professional fees, implants or pharmacy components, and applicable taxes or regulatory fees. Uninsured discounts or package pricing may apply within published programmes; eligibility is confirmed at financial counselling.

  • Itemised bills available upon request for major episodes of care.
  • Payment plans may be offered for qualifying self-pay accounts subject to approval.
  • Billing disputes are reviewed through a formal patient financial services pathway.

Billing enquiries

Email info@stmathewhospitalcare.com with subject “Billing Enquiry” or use our secure contact form.

Email billing Contact form
St. Mathew Hospital