International Patients

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Global patient office

Seamless coordination for patients travelling for tertiary hospital care

Our international desk aligns clinical scheduling, documentation for visa and insurer requirements, and in-hospital concierge touchpoints—so distance does not compromise continuity, clarity, or clinical safety.

Pre-arrival planning Interpreter coordination Medical summaries
1:1
Case coordination
MDT
Remote record review
VIP
Discretion & privacy
Rx
Discharge medication planning

Before you travel

Virtual or asynchronous specialist review of existing records, treatment estimates, and tailored itineraries linking outpatient tests with admission dates where appropriate.

During your stay

Dedicated liaison for scheduling changes, interpreter booking, guest accommodation guidance, and billing documentation aligned with international insurer formats.

After you return home

Structured discharge summaries, medication reconciliation for import regulations where relevant, and teleconsultation slots for early post-operative or medical follow-up.

Journey map

Key stages of international care

  • Enquiry & records

    Secure submission of summaries and imaging for preliminary suitability and specialist orientation.

  • Plan & estimate

    Care pathway, timeline, financial estimate, and insurer-facing documentation before travel.

  • Arrival & treatment

    Registration, diagnostics sequencing, and inpatient or day-case delivery with liaison updates.

  • Home transition

    Discharge summaries, medication reconciliation, and optional tele-follow-up across borders.

Documentation

Visa, insurer, and embassy letters

Where medically appropriate, we issue supporting letters describing planned treatment and expected duration of stay. Final wording follows clinical approval; patients remain responsible for visa compliance and travel regulations.

International care succeeds when clinical intent, logistics, and financial expectations are aligned before the first flight.

Related services

Insurance & billing

Cross-border claims formats, currency quotations where offered, and liaison with your insurer’s international desk.

Insurance & billing

Medical records

Certified copies of summaries for embassy or insurer submission—requested through our health information process.

Medical records

Start your international referral

Email info@stmathewhospitalcare.com with subject “International Patient” and attach recent clinical summaries.

Email international desk Contact form
St. Mathew Hospital